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Someone from our customer support team will reach out to you for the pickup date and time
MR. SHYP provides a scheduled pickup service where we collect customer-prepared packages from your location and hand them off to approved carriers such as UPS, FedEx, USPS, or DHL. We act only as a pickup and handoff facilitator—not a shipping carrier or insurer.
No. MR. SHYP is not a DOT-regulated carrier, freight forwarder, broker, or insurer. We only facilitate the pickup and transfer of packages to third-party carriers.
No. Each subscription is valid for one business or individual only. If multiple businesses operate at the same address, separate subscriptions are required.
Yes. The maximum allowed weight is 25 lbs per package. Packages exceeding this limit may be refused or subject to additional fees.
No. Tracking, scans, and delivery confirmations are the responsibility of the selected carrier. MR. SHYP does not guarantee carrier scans or delivery times.
No. Pickup times are estimated windows and may be affected by traffic, weather, access issues, or carrier availability.
No refunds are issued for partial billing periods, unused pickups, missed pickups, or canceled subscriptions.
No. MR. SHYP does not provide insurance. Customers must purchase insurance directly from the carrier if needed.
Customers are fully responsible for any damage, injury, fines, penalties, or legal claims arising from their shipments, equipment, or instructions. Proper business insurance is required.
MR. SHYP is not liable for delays or failures caused by force majeure events such as weather, traffic, labor disputes, equipment failure, or public emergencies.
No. All packages must be fully prepared, sealed, labeled, and ready for pickup before our driver arrives. MR. SHYP does not provide packaging, labeling, postage, or customs documentation under the Pickup Service.
We offer:
Each plan has specific pricing, package limits, and billing terms as outlined in the Terms & Conditions.
Package limits vary by plan. Most plans allow up to 299 packages per carrier per day, while the Enterprise plan supports higher volumes. All limits are strictly enforced.
USPS pickups are available but require an additional fee, depending on your plan. USPS packages are not scanned or tracked by MR. SHYP.
Missed pickups occur if:
Missed pickups are non-refundable, do not roll over, and may count toward your plan limits.
Yes. Subscriptions must be canceled via the website or by direct email. Driver instructions or verbal requests do not count as cancellation.
Once a package is accepted by the carrier, all responsibility transfers to the carrier. MR. SHYP is not liable for loss, damage, delays, or missing scans after handoff.
Prohibited, restricted, illegal, or hazardous materials are not allowed. MR. SHYP reserves the right to refuse any non-compliant shipment.`
No. MR. SHYP does not provide storage or warehousing services. There is no bailment or custody of packages before carrier acceptance.
All services and disputes are governed by the laws of the State of New York, with arbitration and jurisdiction as outlined in the Terms & Conditions.
